Privacy Policy

Last updated: January 2024

Introduction

hollow-lumen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hollow-lumen.com and use our television production services.

By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our website or services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: When you submit an inquiry through our contact forms, we collect your name, email address, and any additional information you choose to provide about your project requirements.
• Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our services
• To process and manage service requests and project agreements
• To improve our website and services based on user feedback and usage patterns
• To send periodic communications related to your inquiry or our services
• To comply with legal obligations and protect our legal rights

Disclosure of Your Information

We may share information we have collected about you in certain situations:

• Business Partners: We may share your information with contractors and service providers who assist us in operating our website and delivering our services.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For inquiry data, we typically retain records for a period of three years following your last interaction with us.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

hollow-lumen
142 Broadcast Lane
Pyrmont NSW 2009
Australia
Email: [email protected]